Frequently Asked Questions
Before You Order
Most office chairs force you to conform to them uncomfortably. They ignore your unique body shape, are ‘one-size-fits-all’, and fail to deliver the support they promised. Unsatisfied, we thought, “That’s not how comfort works. If you’re going to spend 8 hours a day on a chair, it better be the best part of your day."
ErgoTune is our radical solution to a long-overlooked problem: while other chairs make you fit them, ErgoTune fits you. With our 11 adjustment points, you can tailor the chair’s ergonomics and support to your body. The result is a precise fit. AKA, tailored ergonomics – to date, we’ve helped over 100,000 folks sit happier.
The ErgoTune fits 9/10 users, so we’re (almost) 100% confident that it can tailor to fit your body too.
The ErgoTune will easily fit under any desk 67.5cm tall (floor to bottom of desk), and 61cm wide.
We demand that the ErgoTune meets our specifications from head to toe, so each part is sourced from a different nation before being assembled. This is so that they meet the strict requirements of multiple international awarding bodies.
For example, its DuraWeave™ hybrid mesh upholstery is traditionally weaved in Germany and is certified by the ISO, FR-One, and OEKO-TEX. Its Class-IV-rated hydraulics system is constructed in South Korea and has been officially certified by BIFMA (Business + Institutional Furniture Manufacturers Association).
Yes! ErgoTune is
- BIFMA tested (battered over 100,000 times for durability)
- ISO certified (190,000 cycles of abrasion testing)
- OEKO-TEX approved for sensitive skin and allergies
- FR-One accredited for fire-resistance.
The ErgoTune's DuraWeave™ hybrid mesh upholstery combines the durability of fabric, together with the durability of mesh. Weaved in Germany, it is built to maintain it's shape even after years and use.
The ErgoTune's castors are PU (Polyurethane)-coated and contain industrial-grade stainless steel ball bearings. Rest assured that they do not leave scratches regardless of your flooring type.
Both ErgoTune Supreme and ErgoTune Classic are made to the most stringent standards. However, there are a few key differences:
- The ErgoTune Supreme comes with the TriTune™ headrest, while the Classic does not.
- The ErgoTune Supreme’s armrest can rotate freely up to 270°, while the Classic’s armrest is only height and width adjustable.
- The ErgoTune Supreme’s base is made from aluminium, while the ErgoTune classic’s base is made from nylon polyamide.
For a more detailed comparison, refer to the comparison table here.
Due to Covid-19, showroom in Australia will be closed and the latest details will be provided once confirmed.
Delivery & Assembly
Shipping costs vary by location. Shipping is calculated at checkout.
Please note that there has been an update on shipping fees effective as of 29 May 2023, depending on the specific zone you reside in. We understand that shipping fees are an important consideration, and we have taken great care to strike a balance between maintaining affordable prices and offering exceptional service. The increase helps us ensure our commitment to providing the very best products and services to you.
Orders are shipped from our warehouse in Sydney, NSW. We typically deliver in 7-10 working days*. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
Exceptions may apply for particularly distant or inaccessible locations.
*ErgoTune will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*Kindly note that delivery of goods are only to ground floor.
You will receive an email confirming that your order has been shipped out. This will be followed by a separate email containing your order tracking link. On the day of your delivery, you will receive a phone call or SMS from the courier.
For additional information or assistance, please feel free to write to support@au.northday.com
While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops. However, if you require assistance with shipping, please write in to support@au.northday.com. They’ll be happy to assist you.
Certainly! Should you wish to self collect your order, please select the Self Collection shipping method during checkout.
Your order will be ready for collection in 1 business day. You can head over to our collection point at Avion Warehouse, Dock 1, 496 Victoria St, Wetherill Park, NSW 2164.Kindly note our collection hours are between Monday - Friday, 11am - 2pm AEST.
Due to safety reasons, do note that kids are not allowed out of the vehicles at all times on warehouse compound.
Do bring along your order confirmation email or invoice along with you during collection.
Kindly note the package size and dimension to ensure it fits in your vehicle.
Package dimension : 72cm x 80 cm x 45cm
Gross Weight : 30kg
Please park your vehicles in designated parking spots, not in the truck loading zone, to ensure smooth traffic flow.
The ErgoTune is designed to be assembled quickly and with minimal fuss.
The package includes all necessary tools and detailed assembly instructions. It takes only six steps and 20 minutes to get the ErgoTune up and running.
Before You Order
EverDesk was created because we were frustrated by typical standing desks that can only do the bare minimum. They were so pricey, yet they hardly empowered you! So, we decided to create the world’s best-performing standing desk: one that boosts your productivity (and naturally, your mood and overall wellness) from top to bottom.
To date, we’ve helped over 30,000 folks feel more productive and satisfied with their workspace!
Most definitely! The EverDesk Max has the greatest height range in the market (60cm - 124cm). No matter how tall or short you are, we're confident that it'll fit you.
If it doesn’t, you may always return it via our 21-Day Risk-Free Returns policy here.
We have various table-top sizes available. When customising your order, the configurator will include dimensions to help you figure out the perfect size you need.
Our frames are also designed to fit neatly into the tightest of spaces. The feet don't jut out from underneath any of the table tops. If the measurements of your table-top fit, the entire desk will definitely fit too.
To meet our stringent quality standards, we’ve had to source our components from all over the world. Some of the parts come from the USA, some from China, and some from the Netherlands, but it all comes together in your home.
Absolutely! EverDesk has numerous international certifications.
- ANSI & BIFMA Tested (for safety and quality performance)
- Global GreenTag Certified (for health, environmental, and transparency standards)
- Proven Electrically Safe (for electrical and magnetic field safety)
Grommet holes are an inelegant, outdated solution for cable management – they're functionally limited and aesthetically ugly.
So instead, we've designed the UniGroove cable management system. It works much better than any number of grommet holes ever can, with superb flexibility for cable placement and multifunctional purposes to integrate with other essential desk accessories like shelves and monitor arms. Plus, they look so much sleeker!
We don't believe in products with a short lifespan. EverDesk is built with the highest quality materials and components so that it will last decades. We've had EverDesk tested by various organisations so that we can be sure of it, and that's why we're able to offer our industry-leading 10-year warranty.
Due to Covid-19, our showroom in Australia is closed and the latest details will be provided once confirmed.
Delivery & Assembly
Shipping costs vary by location. Shipping is calculated at checkout.
Please note that there has been an update on shipping fees effective as of 29 May 2023, depending on the specific zone you reside in. We understand that shipping fees are an important consideration, and we have taken great care to strike a balance between maintaining affordable prices and offering exceptional service. The increase helps us ensure our commitment to providing the very best products and services to you.
Orders are shipped from our warehouse in Sydney, NSW. We typically deliver in 7-10 working days*. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
Exceptions may apply for particularly distant or inaccessible locations.
*EverDesk will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*Kindly note that delivery of goods are only to ground floor.
You will receive an email confirming that your order has been shipped out. This will be followed by a separate email containing your order tracking link. On the day of your delivery, you will receive a phone call or SMS from the courier.
For additional information or assistance, please feel free to write to support@au.northday.com
While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes. However, if you require assistance with shipping, please write in to support@au.northday.com. We'll be happy to assist you.
Certainly! Should you wish to self collect your order, please select the Self Collection shipping method during checkout.
Your order will be ready for collection in 1 business day. You can head over to our collection point at Avion Warehouse, Dock 1, 496 Victoria St, Wetherill Park, NSW 2164.
Kindly note our collection hours are between Monday - Friday, 11am - 2pm AEST. Due to safety reasons, do note that kids are not allowed out of the vehicles at all times on warehouse compound.
Do bring along your order confirmation email or invoice along with you during collection.
The EverDesk is designed to be assembled in 7 simple steps and with minimal fuss.
Your EverDesk will arrive with all the necessary tools and detailed assembly instructions, and it should only take you about 30 mins to get your swanky new desk set up!