21-Day Risk-Free Returns
Try NorthDay without worry - we offer full refund with free doorstep collection!
Here at NorthDay, we put in tremendous effort to ensure that you'll love not just our products, but also your entire shopping experience.
If you ever wish to return or exchange your purchased item, you can do it fuss-free at zero cost, within 21 calendar days of receiving your item.
How to Initiate a Return Request
- Have your order number ready
- Contact us using this form.
- We'll refund your order and cover your cost of return. To ensure minimal fuss on your end, free doorstep collection of your purchase will be arranged.
*you must contact us within 21 days of receipt of your item.
How to Return Your Order to Us
- Make sure you've initiated a return request, so we can get ready to process your return.
- If already assembled, please carefully disassemble the product(s) completely and place them back in their original packaging.
- The products(s) must be returned in the same condition as supplied to you with no missing parts.
- Properly label the packed product(s) as “Returned Goods” with the return shipping label provided.
*you must mail your item out within a week of contacting us.
Terms & Conditions
- You have up to 21 calendar days to return your product from the date you received it, based on our tracking records.
- You have a week after contacting us to mail your item out (don't worry, we'll guide you through it).
- Conditions to be eligible for return:
- Product(s) must be placed back into their original packaging, in intact condition
- Product(s) must be in excellent condition
- There must be no missing parts
- Product(s) must be labelled properly as “Returned Goods” with the return shipping label provided.
- Damage fees:
- Up to 30% of purchase value or product value
- Determined after inspection of the condition of returned goods, overall packaging condition, and any other parts relating to the product(s).
- Returns for products purchased from marketplaces:
- This returns policy only applies to products purchased through our online store.
- Products purchased from online marketplaces (such as Amazon) are subject to the returns policies specified on the respective marketplaces.