Warranty Information
All ErgoTune and EverDesk products are built to last, period. They have undergone leading industry certifications, so you can enjoy top-tier ergonomics with absolute peace of mind.
ErgoTune 12-Year Limited Warranty
Applicable for all functionality portions of the chair. Aesthetic defects and damage from misuse of the chair are not covered.
Default Warranty: 8 years
Warranty Extension (by posting content – more details): +4 years
Total: 12 years
Default Warranty: 4 years
Warranty Extension (by posting content – more details): +4 years
Total: 8 years
The warranty period starts from the date of delivery of the product (based on valid tracking details).
ErgoTune warrants the Products the warranty periods specified above with regards to:
- Missing materials from the Products at the time of delivery
- Defects in the manufacturing of materials leading to loss of functionality in theProducts at the time of delivery
- Failure of the Products to correspond with the description in the applicable contract of sale at the time of deliver
- Defects in the functionality of hydraulics, armrests, and castors
During the applicable warranty period, EverDesk will repair, replace, or refund (at its option and in accordance with applicable law) any product, part, or component covered by this warranty.
Please note that for a product purchased through our Australian store, ErgoTune only recognises the rights of the original recipient of that product under Australia’s statutory consumer guarantees for so long as that product remains in Australia.
1. Normal wear and tear of the Product
- Including, but not limited to, the mesh, the top portion of armrests, lumbar support, the exterior of castors, and the variance of tightness of mechanisms.
2. Any damage to the Products or to any property or person caused by failure to adhere to:
- ErgoTune’s published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, the use of the Product in unsuitable environments or conditions).
3. Defects caused by modification, alteration, misuse or lack of maintenance as per set out by ErgoTune
- Includes failure to use, apply, install, reconfigure, or maintain the Product or component according to ErgoTune’s published instructions.
4. Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.
5. The labour required to replace any defective parts on your ErgoTune
1. Submit your claims via this contact form to ensure proper handling.
- Once submitted, a valid proof of purchase will be requested for us to reasonably verify the claim.
- Our support team will work with you to troubleshoot the problem and identify the defective parts.
- You will need to provide us with a clear photograph or video of the defect, and or other details we may request regarding the defect.
2. Upon verifying the defective part, we will ship a free replacement to you.
- Our replacement parts are designed to be extremely easy to install. Clear instructions will be provided to guide you on installing the replacement part.
- We reserve the right to collect back the defective part.
- Replacement parts are covered by the balance of the original warranty, 30 days, or as required under applicable law, whichever is longer.
3. The warranty process is subject to the following:
- ErgoTune reserves the right to determine whether a benefit under this warranty may be claimed.
- Any repair or replacement under this warranty is limited to the defective part or material only.
- Replacement parts and components replaced under this warranty may vary in colour and texture from the original.
- Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser’s expense.
We are responsible only for the actual and direct damages you successfully prove to have resulted from your purchase of the Products. In no event will our liability towards you exceed the price you paid for the Products.
We do not exclude or limit in any way our liability to you where it would be unlawful todo so. This includes liability for:
- Death or personal injury resulting from negligence
- Fraud or fraudulent misrepresentations
- Consumer protection that is mandated by statute and cannot be waived or limited by contract.
Warranty applies to the original purchaser only. All subsequent owners of the ErgoTune Product will acquire it "as is". Any attempt to transfer any warranty in violation of this paragraph will void the warranty.If you have questions about the transferability of your warranty, please write in to support@au.northday.com
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Please note that under the Competition and Consumer Act 2010, the period within which a consumer may reject a product as being defective (i.e., the rejection period) ends when the period during which a consumer can reasonably expect the product to function without defects has passed.
The length of this rejection period balances the following considerations: (i) the type of goods; (ii) the use to which a consumer is likely to put them; (iii) the length of time for which it is reasonable for the product to be used; and (iv) the amount of use to which it is reasonable for the products to be put before a failure becomes apparent.
In setting the period for the manufacturer’s warranty that we have provided for the Products as specified in Part (a) of this Warranty, Marvable has taken into account all of the factors (i) through (iv) above. It is Marvable’s opinion that the warranty periods stated in this Warranty meet the statutory requirements of the rejection period under the terms of the Competition and Consumer Act 2010.
Note: This Warranty is valid only for chairs you bought via authorised channels (Products). Our authorised channels are (a) the website au.ergotune.com, au.northday.com and (b) any store registered in the name of an ErgoTune entity on online or offline marketplaces (together, the Stores). Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty services for those products.
EverDesk 10-Year Limited Warranty
Applicable for all functionality portions of the EverDesk (table top and frame). Aesthetic defects and damage from misuse of the table top and frame are not covered.
*All EverDesk accessories come with a 3-year warranty.
Default Warranty: 7 years
Warranty Extension (by posting content – more details): +3 years
Total: 10 years
The warranty period starts from the date of delivery of the product (based on valid tracking details).
1. Defects in the functionality of electronic and mechanical parts, including:
- the Lifting Mechanism
- the Motors
- the Control box unit
- the Controller
2. Defects in the table frame and materials stemming from manufacturing defects
3. Defects in the manufacturing of materials leading to loss of functionality in the products at the time of delivery
4. Missing materials from the products at the time of delivery
During the applicable warranty period, EverDesk will repair, replace, or refund (at its option and in accordance with applicable law) any product, part, or component covered by this warranty.
Please note that for a product purchased through our Australian store, ErgoTune only recognises the rights of the original recipient of that product under Australia’s statutory consumer guarantees for so long as that product remains in Australia.
1. The labour required to replace any defective parts on your EverDesk
- Any replacement parts, inclusive of shipping costs and installation instructions, shall be fully provided by EverDesk
2. Natural Wood Series
- The use of real wood makes each piece of Natural Wood unique.
- Expect your unique piece to develop its own character over time — variations of grain pattern, knots, scratches and hairline cracks.
- These are not defects. Rather, they are part of the adventure of owning a real wood table top, where your story literally gets written into the desk.
3. Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the product.
4. Normal wear and tear of the table top and desk frame.
5. Defects caused by modification, alteration, misuse or lack of maintenance as per set out by EverDesk
6. Consequential or incidental damage, whether resulting from the use, misuse or inability to use this product or from defects in the the Product.
1. Submit your claims via this contact form to ensure proper handling.
- Once submitted, a valid proof of purchase will be requested for us to reasonably verify the claim.
- Our support team will work with you to troubleshoot the problem and identify the defective parts.
- You will need to provide us with a clear photograph or video of the defect, and or other details we may request regarding the defect.
2. Upon verifying the defective part, we will ship a free replacement to you.
- Our replacement parts are designed to be extremely easy to install. Clear instructions will be provided to guide you on installing the replacement part.
- We reserve the right to collect back the defective part.
- Replacement parts are covered by the balance of the original warranty, 30 days, or as required under applicable law, whichever is longer.
3. Labour of replacement is not included. Should you require it, there is a labour fee of $60.
4. The warranty process is subject to the following:
- EverDesk reserves the right to determine whether a benefit under this warranty may be claimed.
- Any repair or replacement under this warranty is limited to the defective part or material only.
- Replacement parts and components replaced under this warranty may vary in colour and texture from the original.
- Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser’s expense.
We are responsible only for the actual and direct damages you successfully prove to have resulted from your purchase of the Products. In no event will our liability towards you exceed the price you paid for the Products.
We do not exclude or limit in any way our liability to you where it would be unlawful todo so. This includes liability for:
- Death or personal injury resulting from negligence
- Fraud or fraudulent misrepresentations
- Consumer protection that is mandated by statute and cannot be waived or limited by contract.
Warranty applies to the original purchaser only. All subsequent owners of the EverDesk Product will acquire it "as is". Any attempt to transfer any warranty in violation of this paragraph will void the warranty.If you have questions about the transferability of your warranty, please write in to support@au.northday.com
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation forany other reasonably foreseeable loss or damage. You are also entitled to have the goodsrepaired or replaced if the goods fail to be of acceptable quality.
Note: This Warranty is valid only for desks you bought via authorised channels (Products). Our authorised channels are (a) the website au.northday.com (b) any store registered in the name of an EverDesk entity on online or offline marketplaces (together, the Stores). Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty services for those products.